Kenny Jones

Rome Release: How to Guide: Add a Major Incident Field / User Story

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This new system will allow Starbucks to increase scope of business by reducing the labor cost involved. The system also allows to quickly and easily manage an online menu which customers can browse and use to place orders with just few clicks. Restaurant employees then use these orders through an easy to navigate graphical interface for efficient processing.

On my PDI I used ITSM guided set up in helping to create a training guide for me and the members on my team. These guides will be used as a reference point when working with clients such as The North Face. I completed the out of the box set up for incident, problem, and change management. While setting these up, The North Face brand will have the choice in changing parameters to meet the needs of their company.

Rome Release - Learn how to assign roles to groups to provide access to all group members as well as assign roles to individual users. This how to guide also goes over populating information on CIs in your CMDB.

Rome Release - Using ITSM Guided Setup to configure company information and welcome page. Configure the ServiceNow instance to support inbound and outbound email notification. Assign roles to groups to provide access to all group members or assign roles to individual users. Populate information on CIs in your CMDB.